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Sustainable Development
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Stakeholder Identification and Communication Channels |
Communication and interaction with stakeholders is an important part of a company’s operations; a company is able to understand the needs of stakeholders through diverse and smooth communication channels and to respect them, thereby protecting their legitimate rights and interests. Through diverse channels of communication, FocalTech gets an in-depth understanding of the issues stakeholders are
concerned about. Based on the importance and priority of each issue of concern to stakeholders, FocalTech incorporates the communication situation with each stakeholder into management meetings on a regular basis, and regards stakeholder feedback as a major reference for future CSR policies. In this regard, FocalTech attaches great importance to maintaining a good and smooth communication channel with
stakeholders. By understanding the actual needs and expectations of stakeholders, FocalTech will be able to identify the potential risks and management opportunities it faces, and prioritize the maximization of rights and interests of stakeholders. Having earned the trust of all stakeholders, FocalTech will make continuous improvements so as to conform to the corporate philosophy of sustainable management.
FocalTech’s Sustainability Development Team evaluated the five major factors including responsibility, influence, concern, multiple perspectives, and dependability in accordance with the five principles of the AA1000 Stakeholder Engagement Standards. After a discussion based on the feedback and analysis of the information, the Sustainability Development Team identified the key stakeholders for the 2021 ESG Report. The key stakeholders of the Report include (1) employees, (2) customers, (3) shareholders and investors, (4) suppliers, (5) competent authorities, and (6) the general public.
Through different communication channels, FocalTech listens to and understands the needs and expectations of its stakeholders, and responds to them in a timely and appropriate manner. Good two-way communication not only drives the development of FocalTech’s sustainability policy, but also makes the best effort in leading FocalTech to move forward towards a better living environment.
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Employees
Issues of concern
- Labor-management issues
- Protection of human rights
- Employee appointment and compensation management
- Education & Training and career development
- Occupational safety and health promotion
- COVID-19 countermeasures
Communication channel / Communication frequency
- Hold various activities occasionally
- Submit the proposal for employee promotion on a regular or occasional basis every year
- Organize internal and external education & training programs occasionally
- Hold a birthday celebration event every two months
- Employee Performance Appraisal (semi-annually)
- New Employee Discussion Forum (New employee orientation)
- Employee Welfare Committee Meeting (monthly on average)
- Internal information announcement (real-time)
- Employee feedback channel (real-time)
- Labor-management meeting (quarterly)
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Customers
Issues of concern
- Customer privacy and information security
- Green products and innovation
- Occupational safety and health
- Product quality
- Prohibited and restricted substances management
- Waste management
- Conflict minerals management
- Energy management and greenhouse gas management
Communication channel / Communication frequency
- Customer Satisfaction Survey (annually)
- Business and skill assessment (occasionally)
- Customer meeting (occasionally)
- Customer audit (occasionally)
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Shareholders and Investors
Issues of concern
- Operational performance
- Code of ethics and regulatory compliance
- Corporate governance and risk control (including climate change)
Communication channel / Communication frequency
- Shareholders’ Meeting (annually)
- Conference Call (quarterly)
- Annual Report (annually)
- Investor mailbox (occasionally)
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Suppliers
Issues of concern
- Supplier management
- Green procurement
- Raw materials management
Communication channel / Communication frequency
- Supplier assessment meeting (annually)
- Procurement negotiation (occasionally)
- Supplier audit (occasionally)
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Competent authorities
Issues of concern
- Code of ethics and regulatory compliance
- Waste management
- Any behavior that may violate the rights and interests of shareholders
- Reasonableness of the Company’s profitability and tax contribution
Communication channel / Communication frequency
- Forums and seminars (occasionally)
- Correspondences with customers (occasionally)
- Fire safety and environmental permit status check (on a regular or occasional basis)
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General public
Issues of concern
- Social responsibility performance
Communication channel / Communication frequency
- Local event collaboration (occasionally)
- External communication mailbox (occasionally)
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Major Issue Identification and Boundaries of Impact |
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In order to meet stakeholders’ expectations for sustainable development, FocalTech conducts materiality analysis based on the steps of identification, collection, analysis, and confirmation in accordance with the GRI Sustainability Reporting Guidelines issued by the Global Reporting Initiative (GRI). Additionally, it is also to ensure that the major issues meet the needs and expectations of each stakeholder.
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